If you wish to cancel an order, please notify us within 12 hours of purchase! If you wish to return an item you will be responsible for the return shipping.
ALL late cancellations and returns could be subject to a service charge of up to 25% restocking fee. Freight, Special order and/or custom items are not returnable and/or are subject to 35% restocking fee under our discretion.**
Custom Painted Parts done by 4x4Runners are non refundable.
Original shipping costs to the customer and return shipping costs are non-refundable.
- It is your responsibility to verify that the part you received is the part that you ordered. Incorrect parts will not be exchanged after 14 days.
- All special orders and non-stock item returns are not refundable.
- Items arrived by special delivery or truck freight are not subject to returns. NO EXCEPTIONS WILL BE MADE. If item is damaged it must be signed for as
Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write damaged on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Contact us within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim.
Damaged upon delivery otherwise it is not eligible for exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being returned,
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 24 hours after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded or returned, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.